Privacy Policy

Welcome to Virtual Cloud Group (VCG). Protecting your privacy and maintaining the confidentiality of your information is our top priority. We are committed to safeguarding your data by adhering to globally recognized privacy standards and best practices.

We will never sell or disclose your name, email address, or any other personal information to unauthorized parties.

We employ advanced security measures to ensure your information is protected from unauthorized access and misuse.

This Privacy Policy outlines our practices for collecting, using, and managing your data while providing options to help you control your information.

• Information Collection

  (a) Information You Provide Us Directly

  We may collect certain information when you:

  • Sign up for a Virtual Cloud Group account
  • Communicate with us (e.g., username, full name, phone number, email address, etc.)
  • Submit requests, concerns, or tickets through our Service (e.g., access requests, equipment/software licenses, issue reporting)

  We use this information to operate, maintain, and improve our Service, ensuring its features and functionality meet your needs.

  Summary: We collect information you choose to provide, such as during account registration, usage, or direct interactions.

  (b) Information We Receive From Third-Party Applications

  If you connect with us through third-party platforms (e.g., Facebook, Google), we may receive additional data, such as user IDs or publicly shared information. You can manage these connections through your third-party account settings.

  Summary: We collect data from your interactions and authorize third-party platforms to enhance your experience.

  (c) Information We Collect Automatically

  We automatically gather data about your use of our Service, such as activity logs and analytics. This information helps us monitor traffic, identify trends, and customize your experience.

  Summary: We automatically collect data about your interactions to improve and personalize our Service.

• Use of Information
  • Providing the Service: We use your information to manage your account, process log-ins, handle billing, and address your concerns.
  • Communicating About the Service: We use your contact details to send essential updates, security alerts, and service notifications.
  • Legal and Security Purposes: We use or disclose your information as required to comply with laws, enforce our policies, and ensure user safety.

  Summary: Your information enables us to deliver, improve, and secure the Service while complying with legal requirements

• Incorporation of OTP (One-Time Password)

  To enhance security, Virtual Cloud Group uses One-Time Passwords (OTPs) for account access and critical actions:

  • OTPs are temporary codes sent to your registered email or phone number to verify your identity.
  • OTP verification is required for logging in, accessing sensitive data, or confirming significant updates.
  • OTPs are dynamic and expire after a short duration for added security.
  • You are responsible for ensuring your contact details are up to date to receive OTPs promptly.

  Summary: OTP verification ensures secure account access and critical actions, safeguarding your information.

• Sharing Your Information

  (a) With Third-Party Service Providers

  We share information with trusted third-party providers for billing, support, and analytics. These providers adhere to strict privacy and security standards.

  (b) In Connection With Mergers or Acquisitions

  In the event of a merger, acquisition, or organizational change, your information may be transferred. We will notify you of such changes.

  (c) With Authorities

  We share information as legally required or to protect the security and integrity of Virtual Cloud Group.

  Summary: We share information with vetted providers securely and only under specific conditions, such as legal compliance or organizational transitions.

• Keeping Your Information Safe

  We use industry-standard safeguards to protect your data. However, no system is entirely foolproof. You are responsible for safeguarding your account credentials.

  Summary: We implement strong security measures and recommend maintaining secure practices for your account.

• Your Choices About Your Information
  • Manage privacy preferences through account settings.
  • Request data access, corrections, or deletion by contacting VCG Support.
  • Opt out of marketing communications (service-related notifications will still be sent).

  Summary: You control how your information is used and can manage your preferences at any time.

• Information Retention

  We retain your data for as long as necessary for business, legal, and audit purposes. Data is securely archived after account termination.

  Summary: Your data is retained responsibly for operational and legal requirements.

• Links to Other Websites

  Virtual Cloud Group is not responsible for the privacy practices of third-party websites linked through our Service. Review their policies before engaging with them.

  Summary: External links are governed by their own privacy policies, not ours.

• Changes to This Privacy Policy

  We may update this Privacy Policy from time to time. Any changes will be communicated to you through appropriate channels (e.g., email or app notifications). We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

Should you have any inquiries pertaining to this Privacy Policy or our Services, or if you wish to submit a complaint, please do not hesitate to contact us at info@virtualcloudgroup.com. We value your privacy highly and are pleased to assist with any questions you may have.